Last updated: 14 May 2025
These Terms govern your use of the GuideSL platform. By creating an account or using our services, you agree to these Terms. Please read them carefully.
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GuideSL is available to individuals aged 18 and older who can enter into legally binding contracts under applicable law. By registering an account, you confirm that all information you provide is accurate and that you meet these eligibility requirements. Users registering as guides must hold valid Sri Lanka Tourism Development Authority (SLTDA) credentials where required.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may register using an email address and password, or through supported third-party sign-in providers (currently Google). You agree to notify us immediately at hello@guidesl.com if you suspect unauthorised access. GuideSL reserves the right to suspend or terminate accounts that violate these Terms.
GuideSL operates as an online marketplace that connects tourists seeking authentic local experiences with verified, professional tour guides across Sri Lanka. Our role is to facilitate this connection — we screen and verify guide credentials, maintain guide profiles and reviews, and provide the tools for tourists and guides to discover and connect with each other. GuideSL does not itself provide tour services and is not a party to any arrangement made between a tourist and a guide through the platform. Booking and payment features will be introduced in a future update; full terms governing those features will be published here before they become available.
Guides listed on GuideSL have completed an identity and credential verification process, including submission of national identity documents and valid tourism credentials. This verification confirms identity and credential existence at the time of application — it does not constitute a guarantee of a guide's conduct, service quality, or suitability for any specific tourist's needs. Guides must maintain accurate and up-to-date profiles, represent their services and experience honestly, treat tourists with professionalism and respect, and comply with all applicable Sri Lankan laws and tourism regulations. Guides found to be in breach of these obligations may have their accounts suspended or permanently removed from the platform.
Tourists using GuideSL agree to interact with guides respectfully and professionally at all times. You agree to provide accurate information when making enquiries or submitting tour requests, to submit only honest and fair reviews based on genuine first-hand experiences, and not to contact guides for purposes unrelated to legitimate tour services. Tourists are responsible for complying with all local laws, cultural norms, and safety guidance during any tour activity. Abusive, harassing, or fraudulent conduct toward guides may result in account suspension.
You agree not to: (a) use GuideSL for any unlawful purpose; (b) impersonate any person or entity; (c) manipulate or circumvent the platform's booking or review systems; (d) post false, misleading, or defamatory content; (e) attempt to contact guides or tourists outside of GuideSL for the purpose of booking tours and bypassing the platform; (f) upload content that infringes intellectual property rights or contains malware. Violation of these prohibitions may result in immediate account termination.
By submitting content to GuideSL (including profile information, messages, reviews, and media), you grant GuideSL a non-exclusive, royalty-free licence to use, store, and display that content for the purpose of operating and improving the platform. You retain ownership of your content. You are solely responsible for ensuring your content does not violate any third-party rights or applicable laws.
GuideSL is a marketplace platform whose sole role is to connect tourists with verified local guides. We do not employ guides, supervise tour activities, or participate in any arrangement made between a tourist and a guide. To the maximum extent permitted by law, GuideSL shall not be liable for: (a) the quality, safety, or legality of any tour service delivered by a guide; (b) any personal injury, property damage, or loss arising during a tour; (c) the accuracy of any information provided by a guide on their profile; (d) any indirect, incidental, or consequential damages arising from use of the platform. Guide verification confirms identity and credentials at the time of application and does not transfer liability for a guide's actions to GuideSL.
GuideSL reserves the right to update these Terms at any time. Material changes will be notified via email or an in-platform notice at least 14 days before they take effect. Your continued use of GuideSL after the effective date of changes constitutes your acceptance of the updated Terms. If you do not agree, you must discontinue use of the platform.
These Terms are governed by and construed in accordance with the laws of Sri Lanka. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka, without prejudice to any mandatory consumer protection rights you may hold in your country of residence.
For questions or concerns about these Terms, please contact us at hello@guidesl.com.
For questions, contact us at hello@guidesl.com